FAQ Personalised Items

PERSONALISED ITEMS

What if I make a spelling mistake on my personalised item?

We realise that accidents happen! If you wish to make a change to a personalised item, you have ordered please contact our customer services team immediately. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If you order has already gone into production, we will not be able to change your order.

We highly recommend that you carefully review your personalisation information before submitting your order. In particular, we recommend that you double check all spelling, names and grammar.

CANCELLATIONS AND RETURNS

What if I want to cancel my personalised item?

Unfortunately, it is not possible to cancel orders for personalised items.

If you need to cancel an order for other items please contact customer services immediately.

To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering.

Can I return my personalised item for a refund?

Unfortunately, we do not accept returns of personalised items due to the bespoke nature of a personalisation, unless there is a manufacturing error or fault with the product. If there is a manufacturing error or product fault with your item, please contact our customer services team.